New Software Survey

By Deane Barker on August 9, 2003

When good software goes bad: Here’s a shocker — by and large, software sucks. A Consumer Reports survey:

“The March survey of 10,000 computer users found widespread dissatisfaction with the level of service offered by U.S. software manufacturers. Quality has been the victim as companies cut corners to cut costs. As a result, the magazine put software tech support among the lower-ranked services that it’s rated in the last 10 years — slightly worse than the customer support offered by cell phone carriers and just a little better than that provided by cable TV companies.”



  1. A former tech support guy has fired back:

    “Many computer users are computer illiterate. There are many times when I’ve had to teach someone how to use the most basic functions of their computer while troubleshooting their tech problem. I’ve sometimes felt like a mechanic who’s teaching someone how to drive while trying to fix their engine at the same time. Most of the people who call for help don’t even know what operating system they’re using — even though they’ve spent their money buying the machine.”

    Via Slashdot.

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