Why WSJ Mobile App Gets ** Customer Reviews: Jakob Neilsen excoriates the Wall Street Journal for a mobile app design that blatantly makes uses think they have to re-subscribed to get mobile access to articles they’re already paying for.
It’s clear that people are deeply offended by being asked to pay again for mobile access to the newspaper when they’re already paying for a wsj.com subscription.
I would agree with these users if in fact they were being charged twice for the same articles. But they’re not. Mobile app access is free to paying website subscribers: they simply have to log in with their existing userid and password.