Making cell phones simple is hard: Here’s an interesting article about cell phone usability. Apparently there’s a big class of people who are shunning complicated phones for simpler ones.
[…] the wireless industry needs [users] to be comfortable with advanced features and actively use them. As the universe of people who want a cell phone and don’t already have one gets smaller, wireless carriers are counting on advanced services to generate the bulk of new revenue in coming years.
[…] On one recent day, a trio of researchers watched through one-way glass and overhead cameras as a volunteer navigated her way through a prototype program that lets parents set limits on their children’s phone use.
The observers monitored how many steps it took for the woman to make the program work, how easily she made mistakes and how quickly she could get herself out of trouble. The results could be used to further tweak the program, said Robert Moritz, director of device development.