Computers hang up SBA loans: The Small Business Administration “upgraded” their computer system last December.
Because of the new computer system, paperwork that once took 30 minutes now takes hours, workers for the SBA say. The network that connects inspectors with their offices is frequently down. And workers in the field say they can’t read the screens of their tablet-style computers in the glare of Gulf Coast sunlight.
The head of the agency, Hector Barreto, defended the system last week in congressional testimony. He said the $23.7 million system was state of the art and more secure. “All of this is an improvement over our old system,” Barreto said.
The begining of this excerpt doesn’t match the end. How can an increase in processing time from 30 minutes to “hours” be considered “an improvement over [the] old system”?