Travel managers feel threat of extinction: Much like the Internet is slowly killing off the travel agent, it’s apparently going to do the same for the corporate travel manager.
Two years ago, Akamai dumped the agency for an online travel management company, Expedia Corporate Travel, to set up a Web site. “It’s faster, cleaner and easier to use,” he said. “I’ve only had to call an agent twice since it’s been up.”
I had a travel manager when I worked for CitiGroup. When I moved to my next company, there was none and we just used Expedia or whatever. It was so much easier that way. I didn’t see much value to a travel manager.
With this, is the entire concept of a “travel professional” going away? Is there still a place for a travel agent, in or out of a corporation? When was the last time you used one?
I suppose if I was looking for an African safari, I’d call an agent. But for a regular business trip when you just need tickets…not so much.