Macintouch did a poll this week, asking Mac mini users about their experiences with the machines. Of those responding, a miniscule 3% reported having problems with their minis, compared to 11-12% for the rev. B iMac G5. And according to Consumer Reports, Apple desktops and portables have for years had some of the best reliability numbers in the industry, even without the mini’s stellar ratings.
Actually, it’s easy to understand the reliability difference between the mini and the G5 iMac; the additional complexity that comes with the integrated display — an LCD display no less — in the iMac would naturally create a higher failure rate than the beautiful simplicity of the mini’s design.
But you know, usually when Apple gets problem hardware back from users, they spiff them up and resell them as refurbished units (see the Special Deals section.) The mini has been selling since mid-January (Apple won’t say how many, but analysts estimate that 138,000 were sold in the first quarter, and the second quarter has been even stronger) so you’d think that there would be some refurb units available, but I sure haven’t seen them. And I’ve been watching.
In case you’re wondering whether Macintouch’s numbers are accurate, they have done polls like this in the past, and the results they got were very close to the numbers that Consumer Reports published for the same machine. So although their methods are not terribly scientific, they have proven that the numbers are an accurate reflection of the real world.