Perplexed consumers dial up tech ‘geeks’: Our original post on the Geek Squad is one of our most active. This is an article about the surge in computer support jobs in general, and it includes this bit on the Geek Squad:
Best Buy last week said it hired 1,500 more employees for its “Geek Squad,” a team of for-hire tech-support staffers. The retail giant now has about 8,000 staffers taking phone calls, fixing electronics brought to stores, and traveling to homes and offices to solve problems. Best Buy hopes to have 12,000 next year.
That’s 4,000 most agents in the next year — get your resumes in, people.
And remember that desktop support is less likely to be offshored that programming and network administration because it’s so much more helpful to have someone right there to (1) fix your problem, and (2) show you how to prevent it in the future. I’m thinking these jobs would be a little more secure than others in IT.