McDonalds Outsourcing Drive Through Order Takers: Proof that the world must be ending soon.
Fourteen McDonalds in Oregon and southeastern Washington have been linked to the call center operated by SEI-CCS Inc. a Fargo, N.D.-based company that works closely with McDonald’s. The call taker in Grand Forks enters your order into a computer and relays it back to the home restaurant, where it pops up on a screen in the kitchen.
Meanwhile, a digital camera photographs your car as you drive through. The photo pops up on a separate screen next to the order at the drive-through cashier’s window to match the order with the car.