Outsourcing Fast Food Drive-Thru

By Deane Barker on January 23, 2005

McDonalds Outsourcing Drive Through Order Takers: Proof that the world must be ending soon.

Fourteen McDonalds in Oregon and southeastern Washington have been linked to the call center operated by SEI-CCS Inc. a Fargo, N.D.-based company that works closely with McDonald’s. The call taker in Grand Forks enters your order into a computer and relays it back to the home restaurant, where it pops up on a screen in the kitchen.

Meanwhile, a digital camera photographs your car as you drive through. The photo pops up on a separate screen next to the order at the drive-through cashier’s window to match the order with the car.

Gadgetopia

Comments

  1. 2 thoughts

    a) hopefully the person the hire can ask for orders clearly … in English

    b) hopefully that person can be bribed NOT to ask “do you want fries with that order ?”

  2. Is this a move back to slavery? It seems to be! What you want a job than move to the state with the lowerst wages and hope you can get an apartment in the cubical dorm and don’t go off the grounds after work or face savier penaties for possible causing harm to a piece of the company property. Yes you “a piece of the corporate property”. Read the terms of your employment contract. If you read it and get a paper cut from the it and that hurts your perfomance on the job your pay could get dock. Now back to the salt mine you worthless cog. In my opinion this is the worst thing to ever come down from corporate.

  3. GREAT! AWESOME IDEA $$$$$$ !!!

    Close the walk-in option and go drive-thru only. Then move order takers off shore.. Indonesia, Hondurus or other poor nation, offering better deals on the foods. less expensive planting (potatoes), fries, cooking oil products et.. reduced cost of raising cattle, meat ,milk and milkshake indredients, bread products can easily be produced much cheaper and even the paper products they use in packaging the order.

    Since Americans stop for fast-food 200 million times weekly and each order taker takes “1,000 orders per 7 work days” we would create 200,000 Jobs .

    which builds their economy, improves their lifestyle. Since 3rd world families are often much closer knit -than the average American family- one working adult (even below our U.S. minimum wage) working 8 hrs @ $4.00hr would have a take home (not taxed) of $160.00 week in countries where the annual incomes average $2,000.00 – $6,000.00 this $8k year will provide very well’ for a family of six (6).

    200,000 people supporting 5 other means we have 1,000,000 million better lives…

    Q: What about the Americans out of a Job?

    A: 2 things.. #1, Statistically when American get unemployeed the simply go elsewhere and find work’ often better income.

    2…so what!

  4. I dunno….but the first time I hear “Bob” from New Delhi taking my order a la Dell, I’m switching to BK.

    McD: Yes, may I take your order please?

    Me: A Big Mac, large fries, large diet coke.

    <30 second pause>

    McD: Yes, I am hearing that you would like a Big Mac, a large fries, and a large diet coke. Is that correct?

    Me: That’s what I said.

    <30 second pause>

    McD: Ok sir, I would be happy to help you with that order.

    <45 second pause>

    Me: Hello?

    McD: Yes sir, please hold while I assist you with this order.

    <30 second pause>

    McD: Ok, sir, first thing we must do is to check your wallet. Please remove your wallet from your pocket.

    Me: Huh?

    <30 second pause>

    McD: Ok sir, we will skip that step. Please tell me what your cholesterol level is.

    Me: Look, I just want to order my meal.

    McD: Sir, I am trying my best to assist you with that order. Now, please tell me what your cholesterol level is.

    Me: 180. Now can I please have my food?

    <30 second pause>

    McD: Certainly, sir, I am trying to assist you with that problem. Now, I am hearing that your cholesterol level is 180, is that correct?

    Me: YES! NOW CAN I PLEASE HAVE MY FOOD?

    <30 second pause>

    McD: Sir, I am trying my best to help you with that problem. Please be patient.

    Me: Maybe you should tell me how much it is, and tell me to drive to the second window.

    <30 second pause>

    McD: Sir, we must check one more thing before we proceed to that step.

    Me: What??

    <30 second pause>

    McD: I said Sir, we must check one more thing before we proceed to that step.

    Me: And I said what? What step???

    <30 second pause>

    McD: Yes sir, I am hearing that you would like to know what we will do next. Is that correct?

    Me: YES! Tell me what you would like to do.

    <30 second pause>

    McD: Please sir, turn your car off.

    Me: Why?

    McD: Sir, we must verify that your car is functioning properly. Please turn your car off.

    Me: My car is operating just fine. All I want is to get my food.

    <30 second pause>

    McD: Please turn your car off and tell me whether the engine is still running.

    Me: You want to know if my engine is still running after I turn my car off? Of course it won’t be running.

    <30 second pause>

    McD: Sir, I am sensing that you are becoming impatient. I am trying my best to assist you with your problem. Now please turn your car off and tell me if it is still running.

    Me: (Not turning car off) Yes, I turned the car off, and it is no longer running. Ok?

    <30 second pause>

    McD: I am hearing that you turned your car off and that it is not still running. Is that correct?

    Me: YES!

    <30 second pause>

    McD: Ok sir, now please turn your car back on and tell me what happens.

    Me: (not turning car on, since it was not off) Ok, I turned the car on, and it is now running.

    <30 second pause>

    McD: Ok sir, I am hearing that your car was off, it was not running, then you turned it back on and now it is running. Is that correct?

    Me: YES.

    McD: Did you see any messages pop up when you turned the car back on?

    Me: No. No messages.

    <30 second pause>

    McD: Ok, sir, now we must download a new driver. Please drive your car home.

    Me: I don’t have my food yet!

    McD: Yes sir, in order to assist you with that problem, we must download a new driver. Is anybody else at your house?

    Me: Yes, my wife.

    <30 second pause>

    McD: Ok, sir. You must drive to your home and download your wife into the car.

    Me: Look, I really think that all that we need to do is for you to tell me how much it is, and tell me to drive to the second window!

    McD: Ok, sir. I am sorry, I cannot help you with your problem here. But I am going to send you an email with a link to a website that will provide additional information.

    Me: But I don’t have email in my car.

    <30 second pause>

    McD: Yes, sir. I will send you an email where you can get additional information on fixing your problem.

    Me:

    McD: Thank you sir. May I be of any additional assistance to you tonight?

  5. Ok so this is official i jsut went to MCdonalds and they are doing this outsourced drive thru crap.

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