Use the Web or Pay Extra

By Deane Barker on August 25, 2004

Northwest, United Airlines Adding New Fees: Two airlines are making booking tickets via the Web their default method — all other methods will cost extra money.

Northwest Airlines Corp. plans to begin charging customers and travel agents extra fees for domestic tickets that are not booked through the airline’s Web sites.

The airline said Tuesday the new fees will lower the airline’s cost of selling all tickets to about $5, or the same as it now spends selling them through the Web sites…

Increasingly, consumers without Internet connections are going to pay more for things. The business world is pretty much just assuming you have a Net connection now. If you don’t, you are the exception and are handled as such.