world-reknowned usability expert as a customer. If you have Dish Network, please read this and comment as to the similarity of your experience.
Dish Network, with its digital recorder/receivers, has shown evidence of this phenomenon for several years now, with no end in sight. They have recently released version 115 of their software for their model 721, and it appears to have almost as many bugs as their very first release. These bugs are not subtle. They are easily reproduced and, in a few cases, fatal.