Intuit to TurboTax users: We’re sorry” This is refreshing. DRM on that app caused a lot of people a lot of aggravation.
“Financial software and services company Intuit has apologized for its recent experiments with antipiracy technology and is vowing not to repeat the experience.
In an open letter to customers, set to run as an ad Thursday in several major publications, the software maker acknowledges that its decision to add product activation last year to its TurboTax tax preparation software went awry.
”’ want to personally apologize for any frustration you may have experienced due to the restrictions that came with our use of antipiracy technology,’ Tom Allanson, Intuit’s general manager for TurboTax, said in the letter. ‘I’ve talked one-on-one with quite a few customers, so I know this caused some of you considerable hassle and inconvenience.’”
What interesting about this software is that the “piracy window” is very short. Each version can only be used for one tax year, so the app has an anti-piracy tool built-in.