Why Your App Needs Automated Data Export

If you have an app of some kind in which people store data, then everyone probably wants an API.  Developers somewhere are clamoring for you to open a web service (SOAP, REST, protocol du jour, whatever) for it so they can do their own stuff. I hope you have one which you planned from the […]

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The Psychology of News

I love the news.  I’m a news junkie.  I’m constantly attached to CNN in some form or another, and have been since I started college. Lately, I’ve become very interested in news from a content strategy perspective.  I’ve been talking about rivers and trees, and The Indoctrinated Audience, but I want to back up for […]

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The Information Needs of the Indoctrinated Audience

In any web project, the glamour audience that gets all the attention is the new audience – the previously unknown visitors that know little about you, and need to learn from scratch.  We spend so much time on these people, making sure their information needs are handled. The “other” audience often gets ignored.  This is […]

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Seduction by Wireframe

I really enjoyed this article from RSG and can so relate to it.  It’s about “UX overreach” in site overhauls – when IAs and UX people get too active and try to do too much, adding layers and layers of superficially great functionality on a wireframe without any thought to how it’s supposed to be […]

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The Anti-Patterns of Blog Commenting

Pay attention to what Nick Denton is doing with comments: Gawker is experimenting with new comment systems, as should everyone really.  It only takes one look at the comments on your average Big News article to fear for the future of the human race. The new design dispenses with the tyranny of time order. On […]

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Three Types of Metadata

A month or so ago, I posted about the NISO document for building digital collections.  Buried in that document was a great quote about the different kinds of metadata. Essentially, NISO claims, it breaks down to three types: Descriptive Metadata is what we normally think of as content modeling.  This is metadata that describes an […]

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Why Enterprise Knowledge Management is Structurally Flawed

The Employee and the Professional: Seth Gottlieb has put together a brilliant post that really calls into question the basic foundation of knowledge management: The thing is that advanced skill and knowledge are wrapped up in the professional side of the person and that side wants to interact with his/her field (inside and outside the company). […]

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When eCommerce Might Be a Very Bad Thing

You shouldn’t always sell stuff on the Internet.  This might seem odd coming from a guy who gets paid to help you sell stuff on the Net, but it’s true.  If you are in the physical retail business, expanding to the Net is sometimes a Very Bad Thing, and you may find out the hard […]

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NISO on Digital Collections

A Framework of Guidance for Building Good Digital Collections: I really enjoyed this white paper, published by the National Information Standards Organization (NISO).  It’s a tour de forcearound the work of managing digital collections. The term “collections” is sort of open for interpretation. Their official definition is: A digital collection consists of digital objects that […]

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RSG on Products vs. Platforms

After our discussion yesterday on products vs. platforms, Tony Byrne sent me a report from Real Story Group that really lays bare the entire argument. Some quotes (all with Tony’s gracious permission): “Platforms vs. Products” has replaced “Suites vs. Best of Breed” as the primary architectural debate in the content technology segments we cover I […]

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What does “published” mean anymore?

“Self-published” is not in any way analogous to “published”: There’s a very interesting discussion going on over at Reddit that’s very similar to something a line of thought I’ve had for quite a while. The Internet has made it very easy to “publish” writing, in some form.  Pre-Internet, to get “published” meant to send a […]

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Are Comments on News Articles Pointless?

I’ve always maintained the commenting on major websites – especially news sites – is just a complete disaster these days.  Comment threads on sites like CNN and USAToday (especially USAToday, for some reason…) make me not want to live on this planet anymore. Nick Denton, of Gawker fame, agrees.  Apparently, he doesn’t even go near […]

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