Gadgetopia

I've never, ever had any problems with buy.com and I place orders there about every 3-4 weeks. I bill to one address and ship to another. Just the luck of the draw, I guess.

I didn't have a problem with my last order either. However, I'm fundamentally opposed to the concept of paying $9.95 to talk to a human to work something out.

I was able to cancel and walk away this time, but what if they already had my money and there was a problem? I'd have to pay the $9.95 to talk to a person.

Yeah buy.com customer service is horrible. They make themselves hard to get ahold of and watch out for rebates. It's hard to discuss your rebates through email.

I am currently having problems Buy.com. First they backordered the router I'd ordered even though it showed up as available, and when I cancelled my order 8 days after I placed it, they sent it to me, disregarding my order cancellation 2 days prior.

All my questions get automated answers. I've probably spent hours writing to them, but the result is that they don't refund my $80 bucks even though I've returned the stupid thing.

It's like a bad joke each time I get a "response" from them. And each time I write back to them I have to go back and edit-out all the swearing I've done and then send it. It requires nerves of steel to deal with these people, which I definitely lack.

People had told me not to buy from places that don't post phone numbers, but I figured Buy.com is a pretty big company, so why not, right? Well, wrong... Buy.com sucks big time.

I hate buy.com. I ordered a Nomad MP3 player for my son. I found out about an hour later I ordered the wrong model. I sent 7 emails to their customer service department...and got NO repsonses from the idiots. I tried to cancel the order, never got an email acknowledging that either. I finally found a long distance number to call them. Again, a bunch of idiots. I think there call center is in Idia...which pisses me off even more since there are so many Americans out of work. I talked to an Indian named Mark...yeah right..funny everyone you talk to there sounds like Apu on the Simpsons. Anyway...he gave me a bunch of doubletalk crap and then made the generous offer of a 10.00 gift certificate for all the crap I had gone through. What a crock! I sent the item back & ordered the correct one...now I am waiting for my credit card to be credited. I called back to talk to Mark...this time I got a female Apu who told me they do not have voice mail when Mark told me to leave him a message if he was not there. I finally lost it! I will NEVER order from these idiots again. #1 because of the lousy customer service & #2 because they DO NOT USE Americans in their call center!

I'm glad I'm not the only one who has had problems with this company. I purchased a digital camera from them, and had some problems with a warrenty issue. I didn't try them for a long time, and thought they might have acutally gotten better, but that was not the case. I ordered a jump drive on Nov. 1st that had a rebate of $20.00, but the rebate had to be postmarked within 30 days of original purchase in order for the rebate to be honored. well, on the 29th of Nov, it still had not shipped so I cancelled my order and ordered the same product from tiger direct. that was 2 days ago, and I got my jump drive in the mail today. tiger direct rules, and buy.com, well, sucks really bad. I won't make the same mistake a 3rd time.

Dealing with buy.com's customer service is totally ridiculous. I ordered 5 DVD sets recently when they had a (FOX Season 1 special for black friday/saturday). I ordered the first season of Buffy, 24, The Shield, Dark Angel and Millennium. They were on sale at 14.99 each. They were all in stock when I placed the order. Buy.com's own shipping policy states there is a per shipment fee and then a per item fee. So I figured that at most these DVDs were going to ship in 3 shipments (even though 1 is feasible). Well when the calculated the shipping, they did it as if it was 5 seperate transactions instead of one shipment. That is a bit annoying (shipping was like 13.50 in total), but still made each set a great buy. So, within a day, 2 sets are shipped and the others are still "in the processing stage". Now, mind you the "processing stage" is the credit check etc. These were all paid at the same time and with the same card, so they all should have been processed already. About 1 day later the remaining items were sent to the warehouse, the sale is now over. Suddenly, they are on order. But here is the catch, if you go to order them, they are all in stock at the new non-sale price. I emailed them and they give a generic email saying that tthe item # is not stock. So, I email them saying that all 3 items are in stock, and are available. They informed me that even though the DVD sets are available they are under new item numbers; they changed the item numbers when the special ended. They have said that they don't have to honor or send me the items at the price when I placed them. Is this fair or even legal? By the way I have not cancelled my order yet and don't plan on it until I get my DVDs.

I'm confirming that BUY.COM does indeed suck. I think they take pleasure in misleading and frustrating customers. It's a weird thing. I'll leave out my lengthy story about my personal dealings with BUY.COM and just say that I too have been ripped off, mistreated and ignored by BUY.COM. I'm amazed BUY.COM is still in existence. They still owe me money.

I have been a long time Buy.com customer, but will never buy from them again. They recently have twice not shipped "in-stock" items and then stated that my cancellation "was only a request". A request? WTF just cancel the damn thing!

The problem is that I expected the parts to be shipped in a timely manner, and after waiting a couple of weeks could no longer wait and bought the same parts (a game, 2 game controllers, and a USB hub) from another vendor.

2 weeks after cancelling the first order I received an email stating "Your order has shipped!" Lovely, now I have two of them and will have to sell on eBay. Even worse, a game that I ordered for my son showed up 5 weeks after I cancelled it. Now I have 2 of those as well.

Something happened at Buy.com, because they used to be good but now they suck royally.

Avoid them - go to Newegg or tigerDirect.

My buy.com orders twice (guess, I don't learn my lessons once) were a disaster. I twice got emails from those idiots after a week of my order that they were out of stock and back-ordered while their website kept saying they had plenty in stock when I ordered.

They don't know when it will ship and don't know when they will get their inventory in the first place. AVOID BUY.COM at all costs if you want peace of mind.

Their customer service is non existent, while they entice you with cheap prices, the more I think about their operation, it looks like a drop shipment deal run from a teenager's basement.

Watch out for shippin charges when ordering from buy.com. Most sites itemize the shipping charges prior to asking for a "place order" click. Not buy.com. If you select a method of shipping and it is excessive you're out of luck after clicking place order. Then try to cancel it. I suggest you stay away from their site.

Buy.com is the most retarded site on the web calling their number is like entering a endless maze. If you do talk to soomeone it will cost more than the product itself. If time is money than i have lost a fortune to this mentally challenged webstie. IT seems that a lot of u feel the same way. Clicking cancel order must be confused by them as ship cause if you want your product try canceling the order. The day after you will have it. I paid extra for the overnight shipping haha what a joke weeks later im ready to rip out my hair. ME AKA pissed consumer

BUY.COM's CUSTOMER SERVICE IS ABYSMAL, I WILL NEVER PURCHASE FROM THEM AGAIN, AND i WOULD RECOMMEND THAT OTHERS DO NOT EITHER!

Their customer service is all located in India. Here I am in Southern California, they are located in Southern California, but I have only been able to speak to and e-mail people in India. Does anyone know how to reach someone who is really in charge, here in California? How to reach the CEO of Buy.com with my complaint about their service?

This outsourcing of CS has a lot to do with the problem. I have nothing against Indians, great people, many here too. The problem is having CS so far away from the actual company and its customers. The reps in India (funny how they all take on fake American names, do they really think that will fool people who won't recognize they are in India?) don't have the authority to take any action, they communicate back and forth via e-mail with headquarters, and issues get lost for weeks, without being resolved.

When I wish to communicate with a company I want to speak with someone at that company, someone who can actually take an action on behalf of the company, not someone who has been hired to answer telephones at a call center halfway around the world,

In my case, I placed an order 2 1/2 weeks ago, on Sunday May 29. It was my first order with the Buy.com Visa card, and according to their web site that was supposed to have $30 taken off it. It didn't happen, the online receipt showed the full order price, no $30 off. I called and e-mailed them that very day about it. Now on June 15, two and a half weeks later, my credit card has still not been re-credited for the $30. I have e-mailed and called several times. My request always gets " escalated" to another department, and nothing gets done.

Today I thought I had finally found the phone number for their office in California. I called, asked for the manager, and it appears I reached the call center in India again. This person told me he was the manager of customer service. He said his name was " Kerry Parker", although from accent he was clearly an Indian. (Do they really think that their " accent reduction classes" are so good that we won't recognize they are all Indians? What's with the fake names?) Once more, he said he would have to transfer my concern to another department, 3 to 5 working days before they can deal with it, etc.

Does anyone know how to REALLY REACH SOMEONE IN CHARGE AT THE company's actual location in Aliso Viejo, CA?

I purchased a 1 gig memomry card pro duo 2 months ago from BUY.com they emailed me saying that they don't have it in stock. I cancelled the order. But WAIT after 2 months I have the card with me and my CC has been charged. I called the customer service in INDIA they take forever to pull the order. And I have to call thrice to have a refund issued since I refused the DELIVERY. Will I wait 2 months to buy what I need now. How can they assume that I still may want the product and lets just ship it. They Charged me the Price which was 2 months ago. Today the price has been reduced by 20 bucks. See the rewards for shopping with them. They do not post their customer service number on the site. NONE OF MY EMAILS WERE REPLIED. I had to google to find the NUMBER.

MORAL: BUY.COM SUCKS BIG TIME.

I will NEVER order from buy.com again, ever. I bought a cell phone from them and it arrived DOA. They also automatically activated the new account which deactivated my existing cell phone. I tried calling them but their switching service keeps routing me to Inphonics, which is a seperate service. Inphonic said I HAVE to go through buy.com because that is where the order originated.

I have been trying to contact buy.com for days now. Every time I call I get routed to Inphonic, who insist I have to call buy.com, but the call gets routed to Inphonic, who insist I have to call buy.com, but the call gets routed to Inphonic, who insists ..... anyway, you get the idea.

I have sent emails to buy.com but always get the same automated response. I am hoping that my story will save some other poor souls. If I can prevent one person from going through this "online hell" I would have done my job.

ps. I have spent over 2 hours a day for the last week now trying to get this issue resolved. This has far exceeded any savings I would have realized.

Buy.com sucks bigtime. I applied for buy.com visa to get $30 off. The discount did not show in cart. Customer service email said I should have received a coupon code in email after card approval. I did not get get any email. Then they gave a link to coupon. $30 discount shows in cart but I can't check out. I get "you are not eligible for this promotion" error. Now CS say that they are looking in to it. It's two weeks and no response yet. I am never going to make a purchase from buy.com

What happened to Punk Happened to me too. "you are not eligible for this promotion". I was like a ball kicked back and forth between the general customer service dept. and the so-called credit card service dept. for 4 times and wasted me an hour. Nothing got resolved.

The general customer service dept. seems located in India. They probably didn't get enough training and didn't know how to handle my situation. The credt card dept. people sound American and they are very rude.

I made the mistake of ordering 2 items from Buy.com a few weeks ago. The items were sent in 2 seperate shipments for some reason; the 1st arrived within the time period promised but the 2nd never came in. After 14 days or so, I emailed the service department and got the automated response, but not the promised follow-up. I emailed again a few days later - 17 days after the package was supposed to be sent out - and finally received a response the next day asking me to give it a few more days.

I contacted them again 21 days after the package was supposedly sent out, and was given 2 choices: request a replacement or ask for a refund. Since I had no confidence that a replacement would ever arrive, I asked for a refund. Despite their promise that my claim wuild be settled in 3-5 business days, I am now at business day #7 since my claim, and still no response. Will never ever use Buy.com again, and I am passing my story along to all acquaintances warning them against placing an order with this comapny.

I ordered motherboards from buy.com twice and twice they sent me defective motherboards without a AGP slot!

Nice to know I'm not the only dissatisfied buy.com excustomer. I recently found out about buy.com and was very happy about that. I made one purchase, which I decided to return for another product. When I was checking out, I became interested in taking advantage of the 'Instant 30% off buy.com Visa offer, so I decided to take advantage of it. I have great credit, so I was expecting the 'instant credit'. After finishing the app, the Visa 'thank you' screen said I'd be notified within 30 days of their decision. I emailed buy.com, asking where the instant credit was, they gave me the phone number of Visa customer service, who said I was approved and said they didn't know anything about the offer. I called buy.com customer service, they said I needed to call the bank. I got very pissed and emailed them that their visa ad was misleading. they didn't respond to anymore of my emails. then I asked them to remove my credit card info from their site, they still didn't respond. I then emailed them saying they are a fraud and that I would contact my lawyer if they didn't do as I requested. all of a sudden they responded to all of my emails and did remove all my credit info from my account. I never even gave them permission to retain the credit info anyway.

Oh well, live and learn. I live in NYC, so I'll stick with JR.com's ny store or adorama!