Customer Poaching: That SForce app that we wrote about a few weeks ago is going to lead the charge to a new industry niche, I think.
Boston-based Salesnet will announce Wireless CRM Instant Messaging, adding instant messaging capabilities to its Salesnet Wireless service. Users, mostly field sales representatives, would be able to query their Salesnet databases using whatever IM client they had on their wireless devices, accessing information in a menu-driven environment. Availability is targeted for the end of next quarter.
Other companies are already lining up to support the venture with add-ons.
Salesforce.com to Offer Hosted Development Tools: One of the inevitable problems with using an application service provider for your core business apps is that eventually you're going to want to do more than they offer, and this presents problems. How do you get at your own stuff? …
