Dell Re-insources Tech Support

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Amid complaints, Dell closes overseas call centers: The ongoing saga of overseas outsourcing continues.

After an onslaught of complaints, direct sales computer king Dell has stopped routing corporate customers to a technical support call center in Bangalore, India. […]

Weisblatt would not discuss the nature of the dissatisfaction, but some U.S. customers have complained that Indian support operators are difficult to communicate with because of thick accents and scripted responses.

I had one vendor I worked with that I suspect was doing the same thing. Every single person I talked to in tech support had an Indian accent. I didn’t have any problems communicating with them, however.

Deane | November 25, 2003

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