Oct 10

My Van is in the Shop...

… and I get to watch.

My wife had a fender-bender last weekend, and we’re having the repair work done at Marv’s Body Shop. Marv — he’s a sharp cookie — provides a daily photo journal of the progress made for all his customers. Marv uses See Progress’ AutoWatch to make the content available:

AutoWatch™ is a unique customer service and marketing tool.  With this system, your customers will be able to literally “see” the progress of their vehicle repair through the Internet and your interactive web site.

Each day, digital photos are uploaded and posted to your web site along with the latest vehicle repair status.  Your customers will check on their vehicle at home, work and the wee hours of the night.  Your shop is now open 24 hours a day!

Nothing groundbreaking in how this is done; just a good example of how a low-tech business can use the web to better serve its customers.

In case you’re interested, my van can be seen under #11795.

by Dave   October 10, 2003 2:12 PM   |

Comments

by Deane,   October 10, 2003 2:48 PM  

That's really awesome. Good use of the Internet for customer care. Marv's does good work too.

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